Lights are not turning on

Step by step guide to troubleshoot your lights

Sorry you are having trouble getting those lights on! Rest assured we back all of our products with a 2-year warranty and will get you 'lit' in no time! Please follow the steps below and if you have any other questions don't hesitate to reach out to us at:

  1. Are the light bulbs in their socket and turned towards the towers?
  2. Are the cords at the bottom of the lights fully inserted?
  3. Are they manually turned off with the roller clickers that is halfway up the light cord inside the cabinet?
  4. Are the lights plugged into the timer?
  5. Is the timer plugged into the power bar?
  6. Are the pins in the timer in the correct position? Try switching to 'outlet on' mode
  7. Is the power bar turned on? There is a switch on it.
  8. Is the power bar and GFCI plugged into the wall?
  9. Try pressing the reset button on the GFCI and checking the power bar again
  10. Try plugging the power bar directly into the wall. If it turns on only without the     GFCI the GFCI is detecting water has spilled onto your electronics somehow.
  11. Check there is power to that outlet in your home.